In the event you have not received your order, please contact us at customer
service, with your order number, so we can investigate this for you.
We use Royal Mail for our dispatches so please allow 10 working days for your
parcel to arrive.
We use Royal Mail for our dispatches and ask that you allow up to 10 working
days for your parcel.
We are aware that the recent industrial action has inevitably affected delivery times.
We will always keep you updated on your purchase via email so please check your junk folder if you haven’t heard from us.
We also have an option for collection from our offices in Derby.
If you need to amend your address, please contact our customer service team
and we can change this for you.
We are happy to combine shipping costs, just email us.
If you’ve forgotten to apply a discount code, please get in touch with our Customer Service Team as soon as possible and we can refund you the difference.
Please follow the link to our Returns Portal located on the Refund Policy page.
Once we have received your item, please allow up to 5 working days for our team to process your refund. Please note it can take up to 5 working days for the money refunded to show in your account.
If you need to return or exchange an item you have 30 days in which to do so. We cannot accept returns or exchanges outside of this window, unless the item is faulty.
In the interest of the health and safety of our team, we ask any clothing items are
returned in a saleable condition.
We do not accept returns from items purchased from our pre-loved Facebook
group.
We are happy to offer discounts for the following:
· Blue Light
· Tri-Hards
· Student
Please email us with a copy of your proof of discount and we will send you a code.
Our order processing time is 1-5 working days.
If you have selected Royal Mail Tracked 24 service, orders placed before 14:00 will be dispatched the same day and orders placed after 14:00 will be dispatched the next working day.
If you require items faster, please get in touch with Customer Service and we will do our best to accommodate this. Please bear in mind this may not be possible during busy periods such as Christmas or during sales.
We are happy to discuss bespoke projects so please do feel free to get in touch with Customer Services to discuss your requirements.
The minimum order quantity for a bespoke design is 25 units, which can be spread across sizes and lengths. Prices may vary depending on your design so do get in touch for an accurate quotation.
If there has been any issues with your order, for example, the delivery date on a
pre-order has passed, we will send out email updates letting you know what has
happened. We recommend keeping an eye on your email junk folder in case you
have missed any correspondence from us.
To receive your in-stock item first, please select the double postage option at
checkout.
